Privacy Policy
Last updated October 15, 2026
Team Washington Services, LLC (“TWS”, “we”, “us”) sells replacement parts and store supplies to approved businesses through teamwashingtonservices.com. This policy explains what information we collect, how we use and share it, and the choices you have.
Information we collect
Information you give us
Account requests: your name, business name, job title, business email, phone number, number of locations, and any notes you add.
Sign-in: your email address. If you sign in with Google, Google shares your name, email address and profile photo with us. We never see or store a password.
Orders: the products and quantities you order, your ship-to names, addresses and phone numbers (including saved locations), and your order history.
Payments: card and bank payments are handled by Stripe (see Payment information below). For orders paid by check, we record the check number, amount and date received.
Reservations and product requests: the products and quantities you ask us to reserve or source, and your notes.
Messages: what you send us through our contact forms, by email or by phone.
Information collected automatically
Device and usage data: such as browser type, IP address, pages visited and visit times, collected by our website host to run and secure the site.
Account activity: such as sign-in times, cart contents and changes made in your account. To stop repeated sign-in and account-request attempts, we keep a scrambled (hashed) form of IP addresses rather than the addresses themselves.
How we use information
Review account requests and confirm that you can order for your business.
Show the pricing assigned to your account, and process and ship your orders.
Verify ship-to addresses so orders arrive where they should.
Collect payment, send invoices and receipts, and record check payments.
Send sign-in links and messages about your account, orders and reservations.
Answer your questions and product requests.
Protect our site and customers, prevent fraud and misuse, and keep a record of administrative changes to accounts.
Meet our legal, tax and accounting obligations.
Payment information
Card and bank account (ACH) payments are entered into Stripe’s secure payment form, and Stripe also issues our invoices. Your full card or bank account number never passes through or is stored on our systems. We receive limited details from Stripe, such as the payment type, the last four digits, the payment status and the amount.
How we share information
We do not sell your personal information or share it for targeted advertising. We share it only as follows:
Service providers that run parts of our business for us, and only so they can provide those services: Framer (website hosting), Google Firebase and Google Cloud (sign-in, data storage and processing), Google Maps Platform (address verification), Stripe (payments and invoices) and our email provider.
Shipping carriers: the name, address and phone number needed to deliver your order.
Legal and safety reasons: when the law requires it, or to protect the rights, property or safety of TWS, our customers or others.
Business transfers: as part of a merger, acquisition, financing or sale of all or part of our business.
With your permission: in any other case.
Cookies and browser storage
We use cookies and browser storage only where the site needs them: to keep you signed in, remember your cart, and finish signing you in when you open a sign-in link in the same browser. We do not use advertising cookies. Our website host may record basic, aggregate statistics such as page views.
You can block or clear cookies in your browser settings, but sign-in and the cart may stop working.
Emails
Sign-in links, order confirmations, invoices, receipts and messages about your account are part of the service, so you can’t opt out of them while your account is open. If we send product announcements, each one will include a link to unsubscribe.
How long we keep information
We keep account and order information while your account is open. After an account closes, we keep order, invoice and payment records for as long as tax, accounting and legal rules require, then delete or anonymize them. If we don’t approve an account request, we delete it within 12 months unless you ask us to keep it on file.
How we protect information
Every page is served over an encrypted connection (HTTPS).
Account and order information is visible only to the account holder and a small number of TWS administrators. Administrators must sign in with a Google account protected by 2-Step Verification, and every administrative change is logged.
Sign-in links expire after an hour and only work in the browser where they were requested.
Payment details are handled by Stripe, not stored by us.
No system is perfectly secure. Please keep your email account secure, since sign-in links are sent there, and don’t forward them.
Your choices and rights
You can ask us to:
Show you the personal information we hold about you.
Correct information that’s wrong or incomplete.
Delete your information, except records we must keep for legal, tax or accounting reasons.
Close your account.
Depending on where you live, state privacy laws may give you additional rights. To make a request, contact us using the details below. We may need to confirm your identity first, and we won’t treat you differently for making a request.
Changes to this policy
When we update this policy, we’ll post the new version here and change the date at the top. If a change is significant, we’ll also email account holders.
Contact us
Team Washington Services, LLC · support@teamwashingtonservices.com · 301-836-1082