Terms of Service
Last updated October 15, 2026
These terms apply to your use of teamwashingtonservices.com and to every purchase from Team Washington Services, LLC (“TWS”, “we”, “us”). By requesting an account, signing in or placing an order, you accept them on behalf of your business. If you don’t agree, please don’t use the site.
Business customers only
We sell to businesses for business use, not to consumers. By using an account, you confirm that you’re authorized to act and buy for the business named on it.
Accounts
We review every account request and decide whether to approve it. We aim to respond within 24 hours.
You sign in with a link sent to your email or with Google. Keep that email account secure. You’re responsible for orders placed through your account, so tell us right away if you think someone else has used it.
We may suspend or close an account for misuse, non-payment or a breach of these terms.
Products and part numbers
We work to keep product names, photos, descriptions and specifications accurate, but small differences can occur.
OEM part numbers and manufacturer names are listed only to identify parts and show compatibility. Unless a listing says otherwise, our products are not made, approved or endorsed by the original equipment manufacturer. All trademarks belong to their owners.
You’re responsible for confirming that a part fits your equipment, and for having it installed by a qualified person following the manufacturer’s instructions and local codes.
Reserving a “Coming soon” product isn’t an order. Neither of us is committed to the sale until you place an order once it’s available.
Pricing
Prices are shown after you sign in and are specific to your account, including any volume tiers. “OEM list” prices are the manufacturer’s published list prices as we understand them, shown for comparison.
Prices can change at any time before you place an order. The prices on your order when you place it are the prices you pay.
If a price or description was clearly wrong, we may cancel the affected order and refund anything you paid for it.
Account pricing is for your own purchasing. Please don’t publish or share it outside your business.
Orders
Placing an order is an offer to buy. We accept it when we ship it. We may limit quantities, or decline or cancel an order (for example, if an item is unavailable or we suspect fraud). If we cancel an order you’ve already paid for, we’ll refund you in full.
Payment
Card or bank account (ACH): paid at checkout through Stripe. Bank payments can take a few business days to clear, and we may wait for them to clear before shipping.
Check: available only to accounts we approve for it. We email an invoice when you place your order, and it’s due upon receipt. Make checks payable to Team Washington Services, LLC, mail them to the address printed on your invoice, and write your order number on the check. You can also pay the invoice online by card or bank account.
If a payment is reversed or a check is returned, you’re responsible for the amount due. We may suspend check payments or your account while a balance is overdue.
Sales tax
We add sales tax where the law requires it. If your business is tax-exempt, send us a valid exemption or resale certificate before you order, and we’ll mark your account as exempt.
Shipping and delivery
Shipping costs are shown at checkout. We ship within the United States.
Delivery times are estimates. Ownership and risk of loss pass to you when we hand your order to the carrier.
Please check your shipment when it arrives and tell us about damage, missing items or the wrong part within 7 days.
Returns
Contact us within 30 days of delivery to arrange a return. Items must be unused and in their original packaging.
Once we receive and inspect a return, we’ll refund the purchase price to your original payment method or credit your account.
If an item arrived damaged or defective, or we sent the wrong item, we’ll cover return shipping and send a replacement or refund.
Parts that have been installed or used, and special orders, can’t be returned unless they’re defective.
Warranty
If a product is defective, we’ll replace it or refund its purchase price. Where a manufacturer’s warranty applies, we’ll pass it on to you. Apart from that, and as far as the law allows, products are sold as-is, without other warranties, including implied warranties of merchantability or fitness for a particular purpose.
Limits on our liability
As far as the law allows, we aren’t liable for indirect or consequential losses, such as lost profits, equipment downtime or lost inventory. Our total liability for any claim is limited to the amount you paid for the product involved.
Using the site
Don’t share your sign-in, access another business’s account, copy or scrape the catalog or prices, or interfere with the site’s operation. We may suspend access for any of these.
Governing law
These terms are governed by the laws of the State of Maryland.
Changes to these terms
We may update these terms. The version posted here when you place an order applies to that order. If a change is significant, we’ll email account holders.
Contact us
Team Washington Services, LLC · support@teamwashingtonservices.com · 301-836-1082